General Surgery Information

Practice Details

The practice is contracted to:
NHS England
Oak House
Moorhead Way
Bramley
Rotherham S66 1YY
www.england.nhs.uk

Practice Leaflet

Click on the following link to download a PDF version of our Practice Leaflet: Walderslade Surgery Practice Leaflet

Equal Opportunities

The practice aims not to discriminate on the grounds of race, gender, age, disability or sexuality.

Chaperone Policy

Click on the following link to download a PDF version of our Practice chaperone policy statement: Chaperone Policy

Violent or Abusive Patients

The practice will not tolerate violent or abusive behaviour. Anyone verbally abusing either a member of staff of the public, or using inappropriate language, will be asked to leave the premises and requested to find another GP. Anyone who is violent or causes damage will be removed from the practice list immediately.

Suggestions

A suggestion box is provided in the reception area for you to place any written comments or suggestions to improve the service we provide. If you prefer you may discuss your suggestions/comments in private with the Practice Manager.

Complaints Procedure

If you would like to make a comment or complaint about a service or treatment you, or a member of your family, have received please let us know as soon as possible.

Please read our Complaints Procedure Policy for details »

Access to Information

The practice stores information on computer. Under the Data Protection Act 1998 we are obliged to keep your data confidential. Staff are required to treat your information in the strictest confidence. Failure to do so can result in dismissal.

Patient Information

All telephone calls made to and from the surgery are recorded for training and quality-assurance purposes.

Please use the link to read our Telephone Call Recording Policy.

Text Messaging Service

Walderslade Surgery uses a Text Messaging Reminder Service for all patients who have a mobile telephone number registered with the practice. This can also be used for patients registering an email address with us.

When patients make an appointment they will receive a text message reminder approximately 24 hours prior to their appointment. We will also use the text messaging service to invite patients to participate in national/regional campaigns i.e. immunisation against flu; invite patients to chronic disease review appointments and send out patient information/advice.

We have recently added in texting patients the results of investigations they have had. The GP or Nurse will ask you about this during your consultation and make a note on your record to show that you have agreed to receive your results this way.

If you do not wish to participate in this service please contact the surgery. If you do not receive an appointment reminder on your mobile phone please contact the surgery to confirm your number is correct on our system.

Named Accountable GP

As part of a new contractual requirement for 2015-16, all patients registered at a GP practice are allocated a named accountable GP.

What does 'accountable' mean?

The new contract requires the named accountable GP to be responsible for the co-ordination of all appropriate services required under the contract. This does not mean they will be the only GP or clinician who will provide care to that patient. The contract remains 'practice based' so overall responsibility for patient care has not changed. These responsibilities will be carried out within the opening hours of the Practice and do not change the way you currently access the out of hours service.

Will we write to patients to inform them of their named GP?

No. We will inform patients of their named GP at the next appropriate interaction.

Do patients have to see their named GP when they book an appointment?

No. Patients can choose to see any GP in the practice in line with current arrangements. If their preferred choice of GP or nurse is not available, an alternative will be offered.

Can patients choose their own named GP?

In the first instance, patients will be allocated a named GP. However, if a patient requests a different named GP, reasonable effort will be made to accommodate their preference.

All Patients registered at Walderslade Surgery have been allocated their named GP.

Named GPs for Over 75s

As part of our commitment to more personalised care for more patients with long term conditions, all patients aged 75 and over will have a named accountable GP. This is in line with new government regulations.

All relevant patients will be contacted. This may mean we write to you, or may mean we tell you at your next appointment. In some cases, this information may be passed to you with your next prescription.

HOWEVER, you can still see the GP of your choice whenever you need to see a doctor - you don't have to see your named accountable GP if you prefer not to.

Fees for Non NHS Work

Please read our information leaflet "Why GPs Charge".

Our current fees for non NHS work such as certificates, reports and medical examinations are listed in this PDF:
Current Fees for non NHS Work

GP Earnings

All GP practices are required to declare the mean earnings (e.g. average pay) for GPs working to deliver NHS services to patients at each practice.

The average pay for GPs working in Walderslade Surgery in the last financial year was £64,648 before tax and National Insurance. This is for 2 full time GPs, 7 part time GPs and 1 locum GP who worked in the practice for more than six months.

NHS England require that the net earnings of doctors engaged in the practice are publicised, and the required disclosure is shown above. However it should be noted that the prescribed method for calculating earnings is potentially misleading because it takes no account of how much time doctors spend working in the practice, and should not be used to form any judgement about GP earnings, nor to make any comparison with any other practice.