New Telephone System - November 2021
Due to changes in how we work this year in response to the Covid-19 pandemic, we have found that our phonelines have been considerably busier than normal. This has resulted in extended waiting times when you have been trying to contact us. We have also had issues from our side with telephone lines and delays when numerous members of staff are trying to contact patients at the same time.
In response to this, we are happy to announce that we now have a new phone system in place from today! This new phone system will most importantly provide us with many more available lines than our previous system. This should alleviate a lot of the issues we have been having with waiting times when contacting the surgery.
You will also hear some new options from today, when you ring the surgery. There will now be options providing information around requesting prescriptions, chasing test results and in some cases options to leave messages to cancel an appointment or request members of our secretarial team to call you back regarding things such as referrals.
Face Coverings at Walderslade from 19th July 2021
England’s Chief Nurse has today reminded the public that everyone accessing or visiting healthcare settings must continue to wear a face covering and follow social distancing rules.
Covid restrictions will end in many settings in England from Monday.
However, Public Health England’s infection prevention control guidelines and hospital visiting guidance are set to remain in place for all staff and visitors.
That means NHS visitor guidance will stay in place across all health services including hospitals, GP practices, dental practices, optometrists and pharmacies to ensure patients and staff are protected.
Staff, patients and visitors will also be expected to continue to follow social distancing rules when visiting any care setting as well as using face coverings, mask and other personal protection equipment.