New Telephone System - November 2021

Due to changes in how we work this year in response to the Covid-19 pandemic, we have found that our phonelines have been considerably busier than normal. This has resulted in extended waiting times when you have been trying to contact us. We have also had issues from our side with telephone lines and delays when numerous members of staff are trying to contact patients at the same time.

In response to this, we are happy to announce that we now have a new phone system in place from today! This new phone system will most importantly provide us with many more available lines than our previous system. This should alleviate a lot of the issues we have been  having with waiting times when contacting the surgery. 

You will also hear some new options from today, when you ring the surgery. There will now be options providing information around requesting prescriptions, chasing test results and in some cases options to leave messages to cancel an appointment or request members of our secretarial team to call you back regarding things such as referrals.